About the down-time we are talking here - I have lost items in 3 of my mailboxes, which were due on the day of the crash, i.e. 17.08.2019.
I was talking to one player in-game and also saw a few messages in the chat, that other players had same xp.
So I want to ask the GM to confirm that and see to it, that it is solved.!
And - please - do not ask us to write tickets - they are NEVER answered!!!
Except a GM can't help you there, they don't have the rights/permissions to spawn items in etc. So your only hope is support.